iBwave Announces New Online Customer Portal to Enhance Support to Customers

My iBwave Portal Introduces Online Self-Service Features to Improve Support to iBwave software Users and Give Them Optimized Tools for Better Product Autonomy.

Montreal, Canada – November 18, 2009 – iBwave announces today the launch of its new web-based customer portal to allow its clients to have direct access to multiple features to help them better manage their own accounts. iBwave’s new customer portal, called My iBwave, is accessible within iBwave’s official corporate website.

The new portal gives iBwave’s support team the ability to better keep track and manage clients’ help calls. It offers its customers a reliable and secure online access to self-service support features, and a dedicated and extensive knowledge base that will accelerate software users’ proficiency and improve their autonomy on iBwave’s products.

“We are thrilled to be offering a new self-service to our customers. After months of development, we expect our customer portal to increase users’ involvement in the support and to give them access to an improved customer experience,” says Mario Bouchard, President and CEO of iBwave. “We believe that our new customer portal will deliver a more flexible and more responsive service to our existing and future customer base.”

Currently the customer portal features will allow iBwave software users to:

• Have unrestricted access to a wide Knowledge Base
• Post and view open and closed Cases
• Download free software upgrades and updates
• Watch How-to videos
• Transfer their license for free
• Update their user profile

iBwave strives to deliver the very best service and support to all of its customers. Advanced self-service functionalities, built on intuitive interfaces, will allow clients to enrich their technical knowledge and complete transactions without any need for assistance, 24 hours a day, seven days a week.

iBwave is committed to continue bringing new functional and content enhancements to the customer portal in the near future. The portal is a first step towards building a user community that fosters clients’ engagement, interaction and opinion sharing. My iBwave Customer Portal can be accessed through the iBwave corporate website, or directly using the following web address: http://my.ibwave.com.

Clients with an active Annual Maintenance and Support Subscription will make the most out of their software investment and will gain a privileged access to all the customer portal features, at no extra cost. Support will still be available by phone and email to answer questions, requests and any issues associated with iBwave’s customer portal and suite of products and services.

About iBwave

iBwave Solutions, the standard for converged indoor network planning is the power behind great in-building wireless experience, enabling billions of end users and devices to connect inside a wide range of venues. As the global industry reference, our software solutions allow for smarter planning, design and deployment of any project regardless of size, complexity or technology. Along with innovative software, we are recognized for world class support in 90 countries, industry’s most comprehensive components database and a well-established certification program. For more information visit: www.ibwave.com

For more information, please contact

Marketing @ iBwave

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